Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously. This document clearly explains how 99play2 collects, uses, and protects your personal data.
We implement multiple layers of protection to ensure your personal data remains secure and is never misused.
All data transmitted between your device and 99play2 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
99play2 has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes without your prior consent.
You have the full right to access, edit, download, or delete your personal data at any time through your account dashboard.
Your data is stored on servers protected by strict access controls, regular security audits, and round-the-clock monitoring.
You can manage your marketing communication preferences at any time. Unsubscribing is easy through your account settings.
99play2 complies with the Personal Data Protection Act (PDPA) and all applicable data protection regulations, ensuring your rights are always safeguarded.
This Privacy Policy describes the data collection and usage practices of 99play2 for all users of our platform. By using the 99play2 platform, you confirm that you have read and fully understood this Privacy Policy.
99play2 values the privacy of every individual who uses our platform. This Privacy Policy applies to all users who access the 99play2.win website, the 99play2 mobile app, and all related services we offer to players in Malaysia and across the region.
We collect and process personal data solely for legitimate purposes — to provide a safe, fair, and enjoyable experience for all users. Every decision we make regarding your data is handled with care and full accountability.
This policy should be read together with Terms and Conditions 99play2. In the event of any conflict between the two documents, this Privacy Policy shall prevail on matters relating to personal data.
When you register an account at 99play2, we collect the basic information needed to verify your identity and provide our services. This includes your full name as per official documents, national ID or passport number, date of birth, gender, mobile phone number, and email address.
As part of the mandatory Know Your Customer (KYC) process, we may request copies of identity documents such as a national ID or passport, proof of current address such as a utility bill or bank statement, and documents relating to the payment method you use. These documents are stored securely and accessed only by authorised personnel.
We collect information related to your financial transactions on the platform, including deposit and withdrawal records, the name of your bank or e-wallet provider, account numbers used for transactions, and your full transaction history. Full card numbers are never stored on our servers.
We automatically collect certain data when you use our platform, including your IP address, browser type and version, device type and operating system, pages visited and time spent, and other technical log data that helps us identify and resolve technical issues.
| Data Types | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification, KYC, legal compliance | Duration of active account + 7 years |
| Transaction Records | Payment processing, financial auditing | 7 years after transaction |
| Usage Data | Platform improvement, security | 24 months |
| Communication Data | Customer support, complaint history | 3 years after last interaction |
| Cookies & Browser Data | User experience, analytics | Up to 12 months |
99play2 uses collected personal data solely for legitimate and transparent purposes. We do not process your data beyond what is necessary for the stated purposes. The following are the primary purposes for which your data is used:
99play2 never uses your personal data for any purpose not stated in this Privacy Policy. Should we need to use your data for a new purpose, we will seek your consent beforehand.
99play2 does not sell or rent users' personal data to any third party. However, there are certain situations where we need to share data with specific parties in order to deliver our services effectively.
We work with a number of third-party service providers who help us operate the platform, process payments, and deliver technical support. These providers are only permitted to use your data to the extent necessary to perform their services, and they are bound by strict confidentiality agreements.
We may be required to disclose your personal data to relevant authorities if mandated by law, court order, or regulatory directive. In such situations, we will endeavour to notify you in advance unless doing so is prohibited or impractical.
In the event of a merger, acquisition, or sale of 99play2 assets, users' personal data may be transferred as part of that transaction. Users will be notified in advance and given appropriate options in such circumstances.
99play2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies, including cookies required for core platform functionality (such as maintaining your login session), user preference cookies that save your settings and preferences, and analytics cookies that help us understand how users interact with our platform.
You can manage your cookie settings through your browser at any time. Please note that blocking certain cookies may affect the functionality of the 99play2 platform.
Protecting your personal data is a top priority at 99play2. We implement a comprehensive range of technical and organisational security measures to ensure your data is always protected against unauthorised access, loss, destruction, or unlawful disclosure.
Our security measures include 256-bit SSL encryption for all transmitted data, role-based access controls for internal staff, regular security audits and penetration testing conducted by independent third parties, 24/7 system monitoring to detect suspicious activity, and tested and documented incident response procedures.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You also play an important role by keeping your password and login credentials confidential.
As a 99play2 user, you have the following rights regarding your personal data, in accordance with applicable data protection laws:
To exercise any of the above rights, please contact the 99play2 support team via live chat or email at [email protected]. We will process your request within 30 business days.
The 99play2 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the account in question.
Your personal data may be stored and processed on servers located outside Malaysia. In such cases, we ensure that the data transfer is carried out with adequate safeguards and in compliance with applicable data protection laws. We only transfer data to countries or parties that provide a level of protection equivalent to or higher than that required under Malaysian law.
99play2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via platform notification or email at least 14 days before they take effect.
We encourage you to review this Privacy Policy page periodically. The date of the last update is always displayed at the top of this document for your reference.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at [email protected]. Our team is available to assist you 24 hours a day, 7 days a week.
Have questions about your personal data? Our Data Protection Officer is here to help.
99play2 respects your right to control your personal data. The following are the key rights you hold as a user of our platform.
Request and receive a copy of all personal data we hold about you at any time.
Correct inaccurate data or update your information at any time.
Request deletion of your data under certain circumstances permitted by law.
Object to the use of your data for direct marketing or specific purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request that we restrict how we use your data in certain situations.
Join over 500,000 Malaysian players who trust 99play2. Your privacy and data security are our top priority at all times.