At 99play2, we believe the best entertainment is responsible entertainment. We provide a wide range of tools and support to ensure every player games in a healthy, safe, and responsible manner.
99play2 provides comprehensive control tools that you can use at any time to ensure a healthy and responsible gaming experience.
Set a daily, weekly, or monthly total deposit limit within your means. Limits take effect immediately and cannot be increased within 24 hours to protect you.
Set how long you can play in a single session. When the time limit is reached, the system will send an automatic alert and give you the option to stop before continuing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. Your account will be temporarily suspended and you will not be able to log in during that time.
If you need a stronger measure, you can apply for a long-term self-exclusion of up to 5 years or permanently, with full support from our team.
Set the maximum loss amount you are willing to accept in a single session or throughout the day. Play will automatically stop once this limit is reached.
The 99play2 support team is here for you at any time. Contact us via live chat for guidance or referrals to certified problem gambling specialists.
This page outlines 99play2's commitment to responsible gaming and the various tools and resources we provide to help Malaysia players game more safely and in control.
At 99play2, we take our responsibility to every player on our platform seriously. We believe online gambling should remain a form of entertainment — not an escape from problems or a primary source of income. That is why we have built a gaming ecosystem that puts player well-being above all else.
Since launch, 99play2 has invested seriously in systems and tools designed to help players maintain control over their gaming habits. We do not offer these tools as a mere formality — we genuinely embed them as part of our platform culture. Every feature we develop is carefully considered to be easy to use and effective in supporting players who need it.
The first step in responsible gaming is understanding yourself. Many players don't realise their gaming habits have shifted from entertainment to something more concerning. Early warning signs to watch for include feeling anxious when not playing, placing larger bets than planned, using money set aside for essential expenses, lying to loved ones about your gambling activity, and feeling the urge to "chase" losses.
If you recognise two or more of the signs above in yourself, we encourage you to contact our support team or use the control tools provided immediately. There is no shame in asking for help — it is a sign of strength, not weakness.
Use the following questions to honestly assess your gaming patterns. This is not a clinical test, but it can help you identify whether your gaming habits are still within healthy boundaries.
Have you ever played longer or spent more money than you originally planned?
Do you gamble to escape stress, anxiety, or personal problems?
Have you ever borrowed money or sold belongings to fund your gambling?
Has your gambling ever caused disputes or tension with family or friends?
Do you find it difficult to stop playing even when you intend to?
Do you often think about ways to get more money to gamble?
If you answered "Yes" to three or more of the questions above, we strongly recommend that you speak with a professional or contact a problem gambling helpline. Reach the 99play2 team at [email protected] for appropriate referrals and support.
All responsible gaming control tools at 99play2 are directly accessible through your account settings. We designed the process to be simple and to require no waiting or contacting customer support — though we are always ready to help if needed.
Access your account dashboard via the Login button at the top of the website or mobile app.
Select your profile icon and navigate to Settings or Responsible Gaming in the account menu.
Choose from deposit limits, time limits, cooling-off, or self-exclusion based on your needs.
Enter your desired limit amount and confirm. The limit takes effect immediately.
You will receive a confirmation email as a record that your control settings have been successfully updated.
99play2 is a platform exclusively for individuals aged 18 and above. We take this responsibility very seriously and enforce strict age verification during registration and periodically thereafter. We use advanced document verification technology to ensure no underage players can access our platform.
We also encourage parents and guardians who share devices with children to use parental control software to block access to online gambling websites. Protect your children by ensuring your 99play2 account is always secured with a strong password and never shared with anyone.
99play2 supports GamCare initiatives and internationally recognised responsible gaming principles. We continuously strive to improve our player protections for the well-being of all players in Malaysia.
In addition to the in-house support we provide, there are several external organisations that specialise in helping individuals affected by problem gambling. We encourage you to contact the following organisations if you or someone you care about needs more in-depth professional assistance.
Remember that asking for help is the most important first step. The sooner you act, the smoother your recovery journey will be.
Responsible gaming is not just a minor clause in 99play2's policy — it is at the core of how we operate every day. We regularly review and improve our responsible gaming tools and policies based on the latest research and feedback from players and industry experts.
Our support staff undergo specialised training in responsible gaming so they can identify players who may need help and respond in a precise, sensitive, and effective manner. We also implement a proactive monitoring system that can detect suspicious gaming patterns and reach out to potentially at-risk players before the situation becomes more serious.
If you or someone you care about needs help with a gambling problem, do not wait any longer.
Every tool is designed to give you full control over your gaming experience at 99play2.
Daily, weekly & monthly
Control the length of your sessions
Auto-stop when limit is reached
Limit your bet size
Temporary break from the platform
Long-term account block
Enjoy world-class entertainment with complete peace of mind. At 99play2, we make sure you always play in control and in a safe environment.